FAQs

CaratTrove brings together apparel, collectibles and figures, themed Advent calendars, toys and building sets, home gifts, drinkware, and accessories. Browse the Products collection or explore Trending to see what’s currently listed.

Read the individual product description, variation selectors, photos, and any size guide before ordering. Materials, sizing, package contents, and finishes vary across products; details from one listing should not be assumed to apply to another. Contact us before checkout if an important detail is missing.

Some listings may offer personalization or made-to-order options; others are standard items. Only options shown on the specific product page are available for that item. Double-check names, text, colors, sizes, and other selections before paying.

Licensing and manufacturer information depend on the individual item. Do not assume a product is officially licensed unless its listing clearly states that status with appropriate supporting information. If authenticity or licensing matters to your purchase, contact us before ordering.

Select an item, review its description, choose required options and quantity, and add it to your cart. Confirm your items, shipping address, and total before completing payment. Keep your order confirmation for future reference.

Our current Payment Policy describes PayPal processing. The methods actually available for your order are shown at checkout. Review the final total, including shipping charges where applicable, before confirming payment.

Please contact support as soon as possible with your order number and requested change. Changes and cancellations depend on processing or production status and cannot always be guaranteed.

Contact support immediately and provide your order number and corrected address. Our published Shipping Information states that addresses cannot be changed once an order is processing.

Confirm required product options, contact details, billing information, and delivery address. If the issue continues, try a refreshed browser session and send support the error message or a screenshot. Avoid placing repeated orders if you are unsure whether payment succeeded.

Preparation and transit times are separate. Our published shipping page lists typical preparation of 3–5 business days for standard apparel and about 5–10 business days for some embroidered, mug, sublimation, or custom items. It also lists US standard transit estimates of 6–12 business days and international standard transit estimates of 14–28 business days. These are estimates, not guaranteed delivery dates, and may not cover every product type. See Shipping Information; contact us for clarification on a specific item.

Shipping eligibility and available services can vary by item and destination. Check your destination and the shipping options presented during checkout before paying. Import duties or taxes may apply depending on local customs rules.

When tracking is available, tracking details are sent by email. Check the email address used at checkout and any order notifications. If you cannot find your tracking information, contact support with your order number.

Items may ship separately when they have different production or fulfillment requirements. A multi-item order may therefore arrive in more than one parcel. Please review tracking messages for each shipment where available.

Our current shipping policy states that one purchase cannot be divided between multiple delivery addresses. Place separate orders for each address.

Send your order number, a description of the issue, and clear product photos through Contact Us. Eligible claims are reviewed under the Returns & Refunds Policy, which describes replacement support for approved defects or fulfillment errors.

The current policy generally does not accept returns for customer selection errors such as an incorrect size, design, or color. Review product options carefully before checkout. For an exceptional situation, contact support to request a review; approval is not guaranteed.

Contact support with your order details and reason for the request before sending anything back. Do not ship an unauthorized return. If approved, the team provides return instructions. Restrictions, return-shipping responsibility, and exclusions are set out in the full policy.

The published policy states that, after an authorized returned item is received, refund processing typically takes 3–5 business days. Payment providers may require additional time. Eligibility and sale-item restrictions apply; refer to the Returns & Refunds Policy.

Use the Contact Us page for questions about products, ordering, payments, shipping, and returns. Include your order number and the email used at checkout when asking about an existing purchase.

Read our Shipping Information, Payment Policy, and Returns & Refunds Policy. Product-specific details on the listing and the information shown at checkout also matter.