Contact Us

We’re here to help

Contact CaratTrove

Have a question about CaratTrove products, an order, shipping, or returns? Send us a message using the form below.

Share your order number when contacting us about an existing purchase. You can also check our FAQs and policies for answers to common shopping questions.

How to Reach Us

Use the contact form or the contact details below for product and order inquiries.

Email Address

[email protected]

For all inquiries, please email us anytime.

Mailing Address

250 Park Avenue, 7th Floor,
New York, NY 10177, United States

Support Hours

24/7 Customer Support

You can send us a message anytime, day or night. Response times may vary.

Send us a message

Connect with us & find answers

Before You Contact Us

For order-related questions, include your order number and the email used at checkout. For a damaged or incorrect item, describe the issue and follow the Returns & Refunds instructions for providing photos.

Returns & Refunds

Need Help Fast?

Before reaching out, take a look at our FAQ page, where you’ll find answers to many common questions about orders, shipping, returns, payments, and more.

Browse FAQs

For order updates, shipping details, and returns, please review the relevant CaratTrove policy pages. We aim to make product information and support resources clear and easy to access.